Please read these Terms and Conditions carefully before placing an order with Matris. By accessing our website or purchasing any product from us, you agree to be bound by these Terms and Conditions.
By placing an order on our website, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. A binding agreement is formed when we send you an order confirmation email.
Many of our mattresses are manufactured according to the specifications selected by the customer. It is your responsibility to ensure that all measurements, sizes, and product specifications are correct before completing your order.
Because our mattresses are made to order, they may be exempt from standard cancellation rights where permitted by applicable law.
Orders may be cancelled before production begins. Once production has started, cancellation requests may be refused or subject to deductions for manufacturing costs already incurred.
All prices displayed on our website are in the applicable currency and include taxes where required by law. We reserve the right to correct pricing errors and cancel orders affected by such errors.
Products will be delivered to the address provided during checkout. Customers are responsible for ensuring delivery information is accurate and that someone is available to receive the order.
Returns and exchanges are subject to our Return Policy. Products returned must be in acceptable condition and comply with the requirements stated in our policy.
Eligible mattresses may be covered by a sleep trial period. Conditions and eligibility requirements apply and are outlined on the relevant product pages.
Matris mattresses are covered by a limited warranty against manufacturing defects. The warranty does not cover normal wear and tear, misuse, accidental damage, stains, or improper care.
We strive to ensure all product descriptions, images, dimensions, and specifications are accurate. However, slight variations may occur and colours may appear differently depending on screen settings.
Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such processing.
To the fullest extent permitted by law, Matris shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page and become effective immediately upon publication.
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Matris operates.
If you have any questions regarding these Terms and Conditions, please contact our customer support team through the contact information provided on our website.
